PENDEKATAN HUKUM KESEHATAN YANG SENSITIF BUDAYA DALAM MEMBANGUN KEPERCAYAAN ANTARA PASIEN DAN TENAGA MEDIS UNTUK MENINGKATKAN EFEKTIVITAS PELAYANAN DAN MENGURANGI KONFLIK DI INDONESIA: KAJIAN PUSTAKA
Keywords:
health law approach, cultural sensitivity, patient trust, medical personnel, service effectiveness, healthcare conflicts, IndonesiaAbstract
This study examines culturally sensitive approaches to health law in building trust between patients and medical personnel as a means of improving service effectiveness and reducing conflict in Indonesia. Given Indonesia's highly diverse cultural background, a purely normative approach to law that does not take cultural values into account often presents obstacles to health services. This literature review examines various health regulations, legal principles, and literature related to cultural sensitivity and how its application can strengthen communication, trust, and cooperation between patients and medical personnel. The results of the study show that the integration of culture into health law policies and practices is essential to creating inclusive, humane, and equitable services. This approach also plays a role in reducing disputes and conflicts that arise due to differences in cultural values in healthcare services.
Downloads
References
AHPRA. (2020). Cultural Safety in Healthcare.
Australian Government. (2005). Cultural Competency in Health.
B. Napitupulu. (2022). Supreme Court Decisions on Public Information and Transparency: Directory of Decisions and Case Information System in Indonesia Private Law Review.
Badger, R. (2003). Towards a Genre Analysis of Newspaper Law Reports. English for Specific Purposes. https://doi.org/10.1016/S0889-4906(02)00020-0
Berry, R. M. (2013). Recent developments in health care law: Culture and conflict. Medical Law Review. https://doi.org/10.1093/medlaw/fwt026
Brach, C. (2000). Cultural Competency Techniques.
Budiyanti, R. T. (2023). Perlindungan Hukum Pasien dalam Layanan Kesehatan Tradisional di Indonesia. Jurnal Crepido.
Cooper, S. (2010). Informed Consent, Ethics, and Law.
Dimitrov, K. (2024). Mediation in Healthcare: Enhancing Conflict Resolution. Sinomics Journal. https://doi.org/10.54443/sj.v4i1.473
Eliyah, E., & Aslan, A. (2025). STAKE’S EVALUATION MODEL: METODE PENELITIAN. Prosiding Seminar Nasional Indonesia, 3(2), Article 2.
Evanirosa, M. A. & dkk. (2022). Metode Penelitian Kepustakaan (Library Research). Media Sains Indonesia.
Fung, K. (2012). Organizational cultural competence strategies.
Galton, F. (2024). Mediation as Alternative Dispute Resolution in Healthcare.
German Federal Government. (2007). Cultural Opening of Healthcare Facilities.
Grady, C. (2015). Informed Consent in Multicultural Settings.
Handtke, O. (2019). Culturally competent healthcare – A scoping review of strategies and components. BMC Health Services Research. https://doi.org/10.1186/s12913-019-4330-2
Hughes, J. (2008). Medical Ethics Training and Patient Safety.
Islam, M. Z. (2023). The Important Role of Comparative Legal Research in Development of Laws. Journal of Asian Social Science and Humanities. https://doi.org/10.1234/jaash.v1i1.316
Kandou, F. M. W. (2022). Kepercayaan Pasien terhadap Layanan Kesehatan. Jurnal Widyagama Husada.
Kandou, F. M. W. (2025). Makna Sosial Budaya dalam Pelayanan Kesehatan yang Sensitif Budaya. Jurnal Health.
Karni, D. P. (2023). Tinjauan Yuridis Terhadap Pelayanan Kesehatan dengan Pendekatan Hukum. Jurnal Innovative.
Kobayashi, K. (2021). Grievance Mechanism and Legal Dispute Resolution for Medical Personnel. Sinomics Journal. https://doi.org/10.54443/sj.v4i1.473
Lakin, K. (2022). Peoples’ expectations of healthcare: A conceptual review. Social Science & Medicine. https://doi.org/10.1016/j.socscimed.2021.114605
Latif, A. S. (2020). The Importance of Understanding Social and Cultural Perspectives in Healthcare. International Journal for Equity in Health. https://doi.org/10.1186/s12939-020-01123-9
Lekas, H. M. (2020). Rethinking Cultural Competence: Shifting to Cultural Humility. Health Equity. https://doi.org/10.1177/1178632920970580
Mahkamah Agung RI. (2025). Publikasi Garda Peradilan: Indonesia Law Report (ILR). Situs Resmi Mahkamah Agung.
Marja, S. L. (2021). Cultural competence learning of health care students. https://doi.org/10.1016/j.nedt.2020.104813
Martin, A. (2024). Ethical Approach for Managing Patient–Physician Conflict and Ending the Patient–Physician Relationship.
Morihamada, A. (2025). Supreme Court Launches Indonesia Law Report. Asian Legal Studies Journal. https://doi.org/10.1007/s10603-025-09431-1
Nguyen, T. (2023). Legal and Ethical Aspects of Hospital Patient Safety.
NHS. (2014). Migrant Health Guide.
Pay, C. (2014). Teaching Cultural Competency in Legal Clinics.
Plage, S. (2025). Justice in Health? Studying the Role of Legal Support in Culturally Responsive Services. https://doi.org/10.1177/10497323251315435
Qurotianti, A. (2024). Efektivitas Pelayanan Publik dan Konflik di Wilayah Tertentu di Indonesia. Universitas Muhammadiyah Yogyakarta.
Ramšak, M. (2023). Diversity awareness, diversity competency and access to healthcare. Frontiers in Public Health. https://doi.org/10.3389/fpubh.2023.1204854
Reijneveld, S. A. (2010). Ethnic differences in health and use of health care. https://doi.org/10.1016/j.canep.2009.10.006
Sholl, S. (2019). Understanding healthcare workplace learning culture. BMC Medical Education. https://doi.org/10.1186/s12909-019-1563-2
Stubbe, D. E. (2020). Practicing Cultural Competence and Cultural Humility in Healthcare. Qualitative Health Research. https://doi.org/10.1177/1049732320915179
The Joint Commission. (2016). Reporting Patient Safety Incidents.
Trautman, L. J. (2014). The Value of Legal Writing, Law Review, and Publication. SSRN Electronic Journal. https://doi.org/10.2139/ssrn.2501834
Utami, N. A. T. (2018). Perlindungan Hukum terhadap Pelayanan Kesehatan Tradisional. Jurnal Volksgeist.
Westin, A. (1974). Reevaluating Patient Privacy and Autonomy: Cross-cultural and Legislative Perspectives.
Westminster, J. (2025). Use of International Jurisprudence by Israel’s Supreme Court. Cambridge University Press. https://doi.org/10.1017/9781108683167
Westwood, T., & Wilson, H. (2019). The Reliability of Legal Databases: Westlaw and Nexis Case Studies. Law Information Journal. https://doi.org/10.1080/17579961.2019.1654253
