PENGARUH BUDAYA DAN SISTEM SOSIAL MASYARAKAT TERHADAP RUMAH SAKIT SEBAGAI INSTITUSI MEDIS: KAJIAN PUSTAKA TENTANG PENYESUAIAN HUKUM KESEHATAN UNTUK MENINGKATKAN PENERIMAAN LAYANAN KESEHATAN OLEH PASIEN

Authors

  • Hotmaria Hertawaty Sijabat Postgraduate Faculty of Law Universitas 17 Agustus 1945 Jakarta Author
  • Gunawan Widjaja Senior Lecturer Faculty of Law Universitas 17 Agustus 1945 Jakarta Author

Keywords:

community culture, social system, hospital, health law, health service acceptance, medical services, inclusive regulations

Abstract

This study examines the influence of culture and social systems on hospitals as medical institutions and the importance of adjusting health laws to improve patient acceptance of health services. In a pluralistic society, cultural values and social structures are key factors that influence patients' perspectives, attitudes, and behaviour towards medical services. This literature review collects and analyses academic literature, legal regulations, and related case studies to identify the complex relationship between cultural, social, and health law aspects. The results of the study show that understanding and accommodating cultural diversity and social systems through inclusive and adaptive health law adjustments are essential to creating effective, humane medical services and increasing patient satisfaction and trust. This study provides recommendations for policymakers to develop health law regulations that are responsive to cultural and social diversity in order to support more equitable and equitable access to and quality of health services.

Downloads

Download data is not yet available.

References

Almutairi, R. L. (2022). Analysis of organizational culture factors that influence healthcare professionals’ performance. https://doi.org/10.1016/j.jhorg.2022.12.006

Awasom, F. (2024). Cultural Barriers in Healthcare Delivery: Patient Perspectives. Journal of Cultural Diversity in Healthcare. https://doi.org/10.1016/j.culdiv.2023.01.012

Carney, M. (2011). Influence of Organizational Culture on Quality Healthcare. BMC Health Services Research. https://doi.org/10.1186/1472-6963-11-44

Eliyah, E., & Aslan, A. (2025). STAKE’S EVALUATION MODEL: METODE PENELITIAN. Prosiding Seminar Nasional Indonesia, 3(2), Article 2.

Green, B. N., Johnson, C. D., & Adams, A. (2006). Writing Narrative Literature Reviews for Peer-Reviewed Journals. Chiropractic & Manual Therapies, 52–57.

Han, M. (2017). Effect of Hospital Nurses’ Perceptions of Organizational Health and Patient Safety Culture on Nursing Activities for Patient Safety. https://doi.org/10.11111/jkana.2017.23.2.127

Hehalatu, A. (2025). Pelayanan Kesehatan Gratis dan Perlindungan Hukum: Upaya Meningkatkan Akses dan Kualitas Layanan Kesehatan. Jurnal Hukum Lingkungan Dan Governance. https://ojs.rewangrencang.com/index.php/JHLG/article/download/1362/679

Huang, X. (2022). Hospital Culture and Healthcare Workers’ Provision of Patient-Centered Care: Study Findings. Frontiers in Public Health. https://doi.org/10.3389/fpubh.2022.919608

Joshi, A. (2022). The Use of Legal Empowerment to Improve Access to Quality Health Services: Scoping Review. BMJ Global Health. https://doi.org/10.1136/bmjgh-2022-008581

Kusnanda & Kusumapradja. (2025). Pengaruh Budaya Organisasi Terhadap Kinerja Karyawan Rumah Sakit: Kajian Sistematis. Jurnal Gemilang, 5(3).

Mannion, R. (2018a). Understanding Organisational Culture for Healthcare Quality Improvement. BMJ Quality & Safety. https://doi.org/10.1136/bmjqs-2017-007472

Mannion, R. (2018b). Understanding organisational culture for healthcare quality improvement. https://doi.org/10.1136/bmjqs-2017-007472

Mistri, I. (2023). Enhancing Patient Safety Culture in Hospitals. https://doi.org/10.1097/psj.0000000000000001

Miyamoto, Y. (2021). Culture and Health: Recent Developments and Future Directions. Social Science & Medicine. https://doi.org/10.1016/j.socscimed.2021.114257

Pilli, L. (2024). Sources and Processes of Social Influence on Healthcare Decision-Making: A Systematic Review. Social Science & Medicine. https://doi.org/10.1016/j.socscimed.2024.114278

Pognon, P. (2025). Health Workers’ Acceptance and Satisfaction on the Usability of Digital Goods in Sierra Leone. https://doi.org/10.1017/dhr.2025.009

Pratama, Y. D. (2021). Perlindungan Hukum Terhadap Pasien BPJS Kesehatan dalam Mendapatkan Pelayanan Kesehatan. https://e-journal.upr.ac.id/index.php/jem/article/download/2948/2481

Pravitasari, R. F. (2024). Definisi Budaya Keselamatan Pasien dan Pengaruh Budaya Organisasi terhadap Kinerja Karyawan Rumah Sakit: Suatu Studi Systematic Literature Review. https://repository.stikes-yrsds.ac.id/id/eprint/779/3/BAB%20II%20TINJAUAN%20PUSTAKA.pdf

Ritonga, A. M. (2024). Edukasi Hukum Kesehatan untuk Peningkatan Kualitas Pelayanan Rumah Sakit Umum. https://ejournal.sisfokomtek.org/index.php/jpkm/article/download/4030/2623/28270

Rogers, A. (2020). Multi-site Survey on Social Needs Screening and Patient Attitudes in Healthcare Systems. Journal of General Internal Medicine. https://doi.org/10.1007/s11606-019-05588-1

Siregar, P. A. (2021). Diktat Bahan Ajar Sosial Budaya Kesehatan. http://repository.uinsu.ac.id/12264/2/Diktat%20Sosial%20Budaya%20Kesehatan_Putra%20Apriadi%20Siregar.pdf

Tringale, M. (2022a). Integrating patient values and preferences in healthcare. https://doi.org/10.1016/j.pec.2022.03.014

Tringale, M. (2022b). Integrating Patient Values and Preferences in Healthcare: Approaches and Congruence. Patient Education and Counseling. https://doi.org/10.1016/j.pec.2022.03.014

Walkowska, A. (2023). Enhancing Cross-Cultural Competence of Medical and Nursing Students: Impact of Cross-Cultural Interactions. BMC Medical Education. https://doi.org/10.1186/s12909-023-03212-6

Whyle, E. (2020). Towards an Explanation of the Social Value of Health Systems. https://doi.org/10.1016/j.socscimed.2020.113344

Widiyastuty, F. (2023). Peran Sosial Budaya dalam Pemanfaatan Pelayanan Kesehatan di Puskesmas Entikong. Jurnal Promotif Preventif. https://journal.unpacti.ac.id/JPP/article/download/760/431/

Widjaja, G. (2023). Pelayanan Kesehatan Bagi Pasien Menurut Undang-Undang No. 17 Tahun 2023 tentang Kesehatan. https://j-innovative.org/index.php/Innovative/article/download/6066/4583/10192

Wulandari, A. (2025a). Pengaruh Sosial Budaya Terhadap Pelayanan Kesehatan: Kajian Sistematis. https://id.scribd.com/document/730179987/Makalah-Pengaruh-Sosial-Budaya-Terhadap-Pelayanan-Kesehatan

Wulandari, A. (2025b). Studi Kualitatif Pengobatan dan Warisan Budaya dalam Masyarakat Banjar: Integrasi Praktik Tradisional dan Layanan Kesehatan Modern. https://ejurnal.malahayati.ac.id/index.php/hjk/article/download/550/442/3192

Downloads

Published

2025-10-04